Terms of Service

These Terms of Service (these “Terms”) set forth the conditions for using the services provided by Todor Tech, a sole proprietorship represented by 請求があった場合に遅滞なく開示いたします(the “Company,” “we,” “us,” or “our”). By using the Service, you agree to be bound by these Terms.

Article 1 (Application)

These Terms apply to your use of “Turely,” the AI character chat platform provided by the Company (the “Service”). By registering for or using the Service, you are deemed to have agreed to these Terms. The Company may amend these Terms as necessary. Amended Terms take effect when posted within the Service.

Article 2 (Definitions)

In these Terms, the following terms have the meanings set out below.

• “Service” means the AI character chat platform “Turely” operated by the Company.
• “User” means an individual or entity that registers for and uses the Service.
• “Content” means text, images, audio, and any other data provided or posted on the Service.
• “Caro” means the virtual currency that can be used within the Service.
• “Creator” means a user who provides characters on the Service.
• “Gift” means a digital item within the Service that a User may purchase by spending Caro and give to a character (Ture).

Article 3 (Accounts)

You must register accurate information when using the Service. You are responsible for managing your own account, and you may not disclose or transfer your login credentials to any third party. The Company accepts no liability for damages arising from unauthorized use of your account. You must be at least 13 years of age; persons under 13 may not use the Service.

You may link multiple sign-in methods (Apple, Google, email address, etc.) to a single account. This linking exists only to consolidate your future login entry points into one account. It does not merge multiple accounts that were created separately, nor does it transfer or share past data between accounts (such as purchased Tures, chat logs, Caro balances, memories, or likes). The Company does not provide any feature for merging separately existing accounts or migrating data between accounts, and does not perform manual merges or migrations through support or administrators. Please keep your use consolidated in a single account.

Article 4 (Fees)

Certain features of the Service require the in-app currency “Caro.” Caro can be purchased in legal currency (Japanese yen) through the payment services provided by Stripe, Inc. Purchased Caro is non-refundable (except in the case of a material defect as described in Article 8). The Company may change the price of Caro and the conditions of its use with prior notice.

The amount of Caro consumed by each feature is displayed within the Service. If a feature fails to complete due to a failure or communication timeout of the Service or of an external API, and you were unable to receive the result of that feature, the Company may refund the Caro spent on that feature to your balance as a compensation transaction.

Chat responses on the Service are generated using the APIs of external large language model (LLM) providers (such as OpenAI and Anthropic (Claude)). When you send a message, Caro is consumed in proportion to the LLM tokens used. In addition, in Ture chat, 3 CARO is consumed per message for voice generation (standard chat has no voice generation charge). If voice generation fails, the 3 CARO is refunded as a compensation transaction under the preceding paragraph.

When you turn on web search in standard chat and the AI performs a web search, a fixed amount of Caro set by the Company is consumed per search (no Caro is consumed for a search that fails without returning results). Content retrieved by the search is treated as input to the LLM, and Caro is consumed in proportion to its tokens. When you use a model that supports reasoning, Caro is also consumed for the reasoning tokens the model uses internally in addition to the answer text, charged as output tokens (regardless of the Think deeper setting). The number of tokens for retrieved content and reasoning tokens is calculated based on the values reported by the LLM provider. The number of web searches per day is subject to a limit set by the Company.

Caro is consumed as a fee for using the Service. The amount consumed is set by the Company for each feature (such as chat, web search, image generation, image editing, and background removal) and is displayed on screen within the Service. The Company may change the amount consumed by each feature; the changed amount is displayed on screen within the Service.

When the Company revises these Terms or the prices or applicable conditions of Caro, the Company will notify Users at least 30 days before the effective date of the revision. Notice may be given through announcements within the Service or by contacting the email address you have registered.

Article 4-2 (Gifts)

You may spend your Caro to purchase Gifts and give them to a character (Ture). A Gift is a purchase of a digital item within the Service; the service is considered fully rendered when the purchase is confirmed and the character’s thank-you performance (voice, motion, etc.) is provided. Gifts cannot be exchanged for legal currency, Caro, or any other item of monetary value.

• No refunds: Gift purchases cannot be cancelled or refunded once confirmed (except for compensation transactions under Article 4 and the Company’s prescribed handling of payment chargebacks and the like). Before you confirm a purchase, the amount of Caro to be spent and your balance after purchase are displayed on screen.
• Purchase limits: Gift purchases are subject to per-purchase and cumulative monthly limits set by the Company. Once a limit is reached, the Company will not accept further purchases.
• Minors: Minors who purchase Caro or use Gifts must obtain the prior consent of a parent or other legal guardian.
• Gifts to Company-operated characters: Proceeds from Gifts given to Company-operated characters that have no Creator are used for the development and operation of the Service (this is displayed on screen before you confirm the purchase).
• Support messages: You may optionally attach a support message to a Gift. Support messages can be viewed only by the Creator of the recipient character (or by the Company for Company-operated characters); they are not displayed publicly or shown to other users, and they are not used in the character’s (AI-generated) responses.
• Message restrictions and review: Support messages are subject to character-count and other restrictions set by the Company, and messages that may fall under the prohibited conduct in Article 5 may be rejected. If a Creator files a report, the Company may review the content of the message in order to respond.
• Creator-side receiving controls: Creators may stop receiving support messages, hide individual messages, or block messages from specific users. Where such settings are in place, messages cannot be attached, but Gifts themselves can still be given.

Article 4-3 (Paid Caro and Free Caro)

Caro consists of “Paid Caro,” which you purchase for consideration, and “Free Caro,” which the Company grants without receiving consideration. All Caro obtained by purchase, including any extra amount included in a package, is Paid Caro. Caro granted without consideration, such as the sign-up bonus, campaigns, referral rewards, and apology grants, is Free Caro. The Caro balance screen shows the breakdown of Paid Caro and Free Caro.

• Permitted uses: Free Caro can be used only for chat fees (text and voice, including watch-along videos and character reactions during games). Ture purchases, Gifts, and game purchases can use only Paid Caro; Free Caro cannot be used for them. Where both can be used, Free Caro (earliest expiry first) is used first, and Paid Caro covers any remaining amount.
• Expiry and forfeiture: Each grant of Free Caro has an expiry date, which is 180 days from the grant (or another date the Company sets and displays at the time of the grant). Free Caro past its expiry date expires and can no longer be used; if part of a grant has been used, only the remainder expires. Paid Caro does not expire.
• Revocation: The Company may revoke unused Free Caro if it was granted in error, obtained by improper means, or otherwise used in violation of these Terms. Free Caro that has already been used is not subject to revocation.
• Refunds: Free Caro is not refundable. Where a refund is made under applicable law (for example, when the Service ends), it covers only the unused balance of Paid Caro.

Article 5 (Prohibited Conduct)

You must not engage in any of the following when using the Service.

• Conduct that violates laws or public order and morals
• Conduct that infringes the intellectual property rights, image rights, privacy, or other rights of the Company or any third party
• Unauthorized access, reverse engineering, or any other improper interference with the system
• Nuisance conduct toward other users, harassment, or defamation
• Spam, phishing, or distribution of malware
• Commercial advertising through the Service (except where permitted by the Company)
• Creating or distributing child sexual abuse material (CSAM), sexual depictions of children, or content depicting violence or abuse directed at children (regardless of whether the child is real or a fictional or AI-generated character)
• Any other conduct the Company deems inappropriate

The Company has the authority to review characters, 3D models, and other content listed or posted on the Service for conformity with the prohibitions in this Article and with the Service’s operating policies, and to decide whether such content may be published. Even after publication, if a violation or inappropriateness is found, the Company has the authority to take necessary measures such as suspending new purchases and delisting the content from the marketplace.

If you discover content or conduct on the Service that violates the prohibitions in this Article, you must promptly report it through the reporting features provided by the Service. Content that threatens the safety of children in particular must be reported and handled with the highest priority, and the Company will conduct the necessary investigation and take measures based on the report.

Article 5-2 (Attachments and Image Generation in Standard Chat)

• Attachments: Files (images and documents) you attach in standard chat (“attachments”) are stored in private storage, and only you can view them. Attachments are sent to external AI providers (such as OpenAI and Anthropic) to generate answers. The retention and deletion of attachments are set out in the Privacy Policy.
• Image generation and editing: Your requests for image generation or editing and the source images are sent to OpenAI to generate images. You must not request the generation or editing of images with the following content.
  • Content that is sexual, extremely violent, or discriminatory
  • Content that would demean or impersonate real people
  • Content that would infringe the rights of others (such as copyright, trademark rights, image rights, or privacy)
  • Content that is illegal or otherwise falls under the prohibited conduct in Article 5
• Nature of generated images: Generated images are generated by AI, and their content (including any text in the image) may be inaccurate. The Company does not guarantee the accuracy or appropriateness of generated images (Article 7).
• Reports and the Company’s response: You can report a generated image you consider inappropriate, and you can hide a reported image on your own screen. The Company reviews reports and, where use in breach of this Article or Article 5 is found, may restrict the use of image generation or take other necessary measures.

Article 5-3 (Temporary Chats, Share Links and Export in Standard Chat)

• Temporary chats: Conversations in a temporary chat are not used for memory and are not included in your chat list, search or export. A temporary chat, including its attachments and generated images, is deleted 24 hours after its last message and cannot be restored.
• Share links: When you create a share link, the conversation at that time (the messages in the current flow, images generated by AI, sources, the name of the model used and, if you choose, your display name) is made available to anyone with the link, including people who are not signed in. You must not include content that falls under the prohibited conduct in Article 5 or that infringes the rights of others. You can delete a share link at any time to stop sharing. If the Company finds, through reports or otherwise, that a share breaches these Terms, the Company may take down the shared page, and a share that has been taken down cannot be updated or recreated.
• Export: You can export your standard chat conversations as a file. You can request an export once every 24 hours, and the file is deleted 24 hours after it is created.

Article 5-4 (Projects in Standard Chat)

• You can group standard chat conversations into projects and add instructions and files (images and documents) to each project. The project instructions and files, and the project's memories, are sent to the AI as part of the input every time you send a message in that project, and are transmitted to AI providers.
• Because project instructions and file contents are part of the input of each message, each message uses more Caro per message. An estimate is shown in the project settings. Adding files itself does not use Caro.
• You must have the necessary rights to the files you add and must not add anything that falls under the prohibited conduct in Article 5.
• When you delete a project, its instructions, files and project memories (and, if you choose, its conversations) are deleted, and the files are erased from storage within 24 hours. Deleted items cannot be restored. When you delete a single project file, it is no longer sent to the AI in later messages and is erased from storage.

Article 5-5 (Data Analysis in Standard Chat)

• With models that support data analysis, the AI writes programs (Python) and runs them in the execution environment of the AI provider to calculate, aggregate and create charts. For this, the data files you attach to the conversation (CSV, Excel, JSON, text and so on) and your project's data files are sent to the execution environment of the AI provider and stored there temporarily during the analysis.
• The execution environment cannot connect to the internet, and the running time and the number of runs are limited as we determine. When a limit is reached, the answer is completed with the results so far.
• When a new execution environment is prepared, Caro is used in the amount we set for the feature. You can check the Caro used in your Caro history. The number of execution environments you can prepare per day is limited.
• You must have the necessary rights to the files given to the execution environment and must not use data analysis for purposes that fall under the prohibited conduct in Article 5 (such as unauthorized access, attacks or loading the service with heavy computation). Results calculated by the AI may contain errors, so please check them before making important decisions.

Article 5-6 (Deep Research in Standard Chat)

• Deep research is a feature in which the AI searches the web over several minutes to tens of minutes on a theme you request and writes a report with sources. Research runs only when you choose "Deep research", review the research plan and start it.
• Before it starts, the estimate and the cap of the Caro to be used are shown with the research plan. Research uses Caro according to the actual usage, but never more than the cap shown. Starting requires a balance of at least the cap. Clarifying questions and making the plan use Caro like a normal chat.
• If you stop the research or it cannot be completed because of a failure at the AI provider, the Caro used so far is used. If it cannot be completed because of a failure on our servers, no Caro is used.
• The running time and the number of searches per research, the number of research you can start per day and the number of research running at the same time are limited as we determine. When the time limit is reached, the report is written with the information gathered so far.
• Reports are written by the AI from information on the web and may contain errors or outdated information. Please open the sources and check them before making important decisions.

Article 6 (Intellectual Property Rights)

Intellectual property rights relating to the Service belong to the Company or to their rightful holders. Rights in content you post on the Service remain yours; however, you grant the Company a non-exclusive license to use such content to the extent necessary to provide, improve, and promote the Service.

Copyright in characters provided by Creators belongs to the Creators. In selling on the Service, a Creator grants the Company and purchasing Users a non-exclusive license as necessary for the use of the character within the Service. This license continues, for as long as the Service remains in operation, to the extent necessary for purchasing Users’ use of the character within the Service, and cannot be unilaterally revoked or terminated by the Creator. Even where the Company takes measures such as suspending new purchases under Article 5, use within the Service by Users who have already purchased continues under this license. The matters a Creator can configure within the Service are limited to the sale price and other sale conditions permitted by the Company.

Article 7 (Disclaimers)

AI-generated content provided on the Service is generated automatically, and the Company does not guarantee its accuracy, completeness, or appropriateness. The voices of Tures are synthetic voices generated by AI and are not recordings of any real person’s voice. To the extent permitted by law, the Company is not liable for damages arising from AI-generated content. The Company is not liable for damages arising from the interruption, suspension, modification, or termination of the Service. The Company has no obligation to become involved in disputes between users or with third parties.

Article 8 (Changes to and Termination of the Service)

The Company may change or terminate the Service with prior notice to Users. In the case of termination, the Company will give prior notice within a reasonable period. If the Service could not be used due to a material defect, the Company will consider remedies on a case-by-case basis.

Article 9 (Personal Information)

The Company handles personal information in connection with the Service appropriately in accordance with its separately published Privacy Policy. By agreeing to these Terms, you are also deemed to have agreed to the Privacy Policy.

Article 10 (Special Provisions for Creators)

This Article sets out special provisions applying to Creators who sell characters (including 3D models) on the Service. If this Article conflicts with any other provision, this Article prevails with respect to matters concerning Creators’ sales.

• Listing requirements and identity verification: To sell as a Creator, you must register a Connect account with the payment provider designated by the Company (Stripe, Inc.) and complete identity verification (KYC). You must keep the registered information of that account accurate and up to date.
• Compensation and payment cycle: For each completed sale, 80% of the amount after deduction of payment processing fees is credited as the Creator’s share (the remaining 20% is the Company’s platform fee; the rate is flat and does not vary with sales volume), and is remitted to the Creator’s Connect account 30 days after the date the sale is completed. This 30-day period also serves as a holding period for handling infringement claims, chargebacks, and the like described below. Minimum payout amounts and other payment conditions are shown in the creator guide and dashboard, and the Company may change them with prior notice following the procedure in Article 4.
• Warranty of rights and indemnification: Creators warrant that the characters and other items they list do not infringe the copyright, trademark, image, publicity, or any other rights of any third party. If the Company or a third party suffers damages or costs (including attorneys’ fees) arising from a Creator’s listing, the Creator shall indemnify them.
• Withholding and cancellation of payment: If a third party asserts an infringement or similar claim within 30 days after a sale, or if the Company otherwise reasonably determines that fraud or a breach of these Terms may exist, the Company may withhold or cancel payment for the sale and, where necessary, refund the purchaser.
• Gift revenue share: For Gifts given to a Creator’s character, 80% of the amount after deduction of payment processing fees is credited as the Creator’s share (the same flat rate as character sales, with no variation based on sales volume). Credited shares are remitted under the same holding period, minimum payout, and settlement cycle as character sales. The settlement of chargebacks and the like (next item) also applies to Gift shares.
• Settlement of chargebacks and similar costs: If a chargeback (payment dispute), refund, reversal, or other cost arises after a sale, the Company may deduct the amount and related fees from unpaid amounts or accumulated shares owed to the Creator. Note that credit card chargebacks may reach back up to approximately 540 days after payment.
• Publication review and delisting: As set out in Article 5, the Company reviews and decides whether listings may be published, and even after publication may take measures such as suspending new purchases and delisting from the marketplace if a violation or inappropriateness is found.
• Disclosure of AI-generated materials: If a listing contains AI-generated materials, the Creator must declare this at the time of posting.
• Voices created with voice generation: A Creator may, subject to the Company’s review, submit a voice created with the Company’s voice generation feature (a feature that generates a synthetic voice from a written description of its characteristics; “Voice generation”) as the voice of their own character (a “Created Voice”). Created Voices are handled as follows.
  • A Created Voice may be used only as the voice of a Ture on the Service. The Service does not provide a way to download Created Voices, and the Creator must not use a Created Voice outside the Service or provide or sell it to any third party.
  • Rights in a Created Voice (excluding rights in the Company’s feature, models, and trained data used to generate it) belong to the Creator to the extent permitted by law. The Creator grants the Company and purchasing Users a non-exclusive license necessary to use the Created Voice within the Service, on the same terms as the character license in Article 6.
  • In Voice generation, the Creator must not give instructions to imitate the voice of a real person (such as a voice actor, celebrity, or public figure) or of a character from an existing work. Voices cannot be cloned from external audio files. A generated voice may by chance resemble a real person’s voice, and the Creator must not submit such a Created Voice.
  • The Company reviews Voice generation records (time, description, line, and result) and reviews Created Voices to approve or return them. If the Creator uses the feature in breach of this Article or Article 5, the Company may suspend the Creator’s use of Voice generation and revoke the use of Created Voices.
  • Each generation costs the fee set by the Company (in Caro). The fee is returned if a generation fails. The Company may limit the number of generations per day and the number of Created Voices that can be saved.
  • A Ture that uses a Created Voice displays that its voice is a synthetic voice generated by AI.
• Handling when a Creator becomes unreachable: If a Creator fails to respond to the Company’s communications for a substantial period, the Company may proceed as follows: a warning at 3 months; suspension of new payouts at 6 months; handling through heirs or other representatives at 1 year; and, for unpaid amounts outstanding for more than 3 years, reversion to the Company. In all cases, use within the Service by Users who have already purchased continues under the license in Article 6.
• Handling upon withdrawal (account deletion): If a Creator deletes their own account and withdraws, the characters and other items the Creator had published stop being available for new purchaseand are delisted from the marketplace. However, Users who purchased and own such characters before the withdrawal may continue to use them within the Service after the withdrawal under the license in Article 6. Records of the Creator’s earnings and payments are retained in anonymized form, so that no individual can be identified, to the extent required by tax and accounting retention obligations. The link to the Creator’s Connect account with the payment provider (Stripe, Inc.) is severed upon withdrawal.

Article 11 (Governing Law and Jurisdiction)

These Terms are governed by the laws of Japan. The Tokyo District Court has exclusive jurisdiction as the court of first instance over any dispute relating to the Service.

Article 12 (Governing Language)

These Terms are prepared in Japanese, and the Japanese version constitutes the official, governing text. This English version is a reference translation provided for convenience only. In the event of any discrepancy or difference in interpretation between the Japanese version and this English translation, the Japanese version shall prevail.